We'll beat any price*
Price Match Promise
- 24/7 price watch
- Never beaten on price
- No hassle price match
*Based on our price match policy, terms apply.
> Company Information > About Us
About Vitamin Bay™
Vitamin Bay is a speciality retailer of vitamins, nutritional supplements whole foods, health foods and sports nutrition.
Vitamin Bay offers quality vitamins and supplements, at permanently low prices, direct to your door. Dedicated to helping people fulfill their health & wellness needs, Vitamin Bay promises to deliver high quality supplements and wellness products for much less than high street prices, with savings of up to 70%.
- Our Promise 100% Guarantee: (in addition to your statutory rights). If for any reason you wish to return a product, simply post it to us unopened within 10 days for a full refund - no questions asked.
- Highest quality guaranteed: Remember, all our products are covered by our 100% "No Strings" guarantee, if for any reason you are not delighted with your choice.
- Total Service Commitment: We aim to please, so contact us with any query you may have about ordering from our web site.
- Exceptional Choice: We can offer you an unrivalled choice of strengths, combinations, tub sizes and savings, suitable for the entire family. We constantly update our range to reflect your changing needs.
- Unbelievable value: We believe in making affordable healthcare available for everyone. We keep our prices low without compromising our standards because we sell direct from the manufacturers.
- Advice and Information: We offer a number of free healthcare publications and complementary information to our customers, all produced by respected independent companies.
- Customer Comments: At Vitamin Bay we pride ourselves on keeping our customers happy and we love to receive your comments, suggestions or ideas on how we can improve.
- Lowest Prices - Latest Offers: Our thousands of satisfied customers recognise the sheer value for money that we offer - often at lower prices and much better value than high street stores.
- Privacy: We will add your email address to our mailing list for news and special offers. To remove your address, please contact us and enter "remove from mailing list" in the subject list. From time to time we will make some details from our customer database available to carefully vetted third parties, who we believe may be of interest to you, for marketing purposes.
- Timely Delivery Direct To Your Door: We normally despatch your parcel the same day as receiving your order. Overseas delivery times will vary and you should leave up to 4 weeks for receipt. In the unusual event of something being temporarily out of stock, we will let you know immediately and where possible suggest an alternative product if you do not wish to wait for the original one.
Postage & packing in the United Kingdom is normally charged on each order at £3.49 and free when your order is over £40 (this varies for international orders).
- Cookies: A 'Cookie' is a file in your web browser that enables us to recognise your computer when you visit the site. Cookies are used by many well known web sites like to help collect information to make certain parts of the site function properly. If you have "disabled" the cookies file in your browser, or restricted their use by your browser, you may experience technical problems with some parts of the site. (For example products you have placed in your shopping basket may be lost.)
- Returns: If, after you have opened your package, you change your mind for any reason, and decide to return something, simply contact us.
- Healthier Home Shopping: By cutting out the middle man we can pass on the savings direct to our customers, so you can start your low cost healthier lifestyle from the comfort of your home.
- Security: We use SSL 128bit security to encrypt and protect your payment details when you make a purchase from us.