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Vitamin Bay?
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Ask Us

Contact Us

If you would like to place an order offline, have any questions about the products in our range, require information or would like to leave your comments, please do not hesitate to contact us. We welcome any contact from our customers which either gives us a boost or helps us get better at what we're doing.

WE LOVE HEARING FROM OUR CUSTOMERS SO A THANK YOU FOR WANTING TO MAKE CONTACT.

Before you do, have you looked at our Help pages? They are constantly updated and aim to answer most of your questions. Click here to have a look.

If you are looking to get an update on the status of an order you have placed, our Online Order Tracker should help. Click here to get a status update.

Failing this, please contact us using the form below. To help answer your question more effectively, make sure you select the appropriate Subject for the query. Once you query has been submitted, you will get a copy of your enquiry sent to your email address.

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EMAIL

Should you wish to send us an email, please send it to support@planetshops.com. This is the fastest way to contact us, we promise to answer within 4 hours (Monday to Friday 9.30am-5.30pm). If this email relates to an order, please make sure you give us the Order Number (sent in a confirmation email when the order was placed) so that we are better placed to help you.

PHONE

If you wish to make contact by phone, please call us on 0800 043 2065 on weekdays between 10am and 4pm.

LETTER

Finally, should you wish to send us a letter, please send it to the following address:

Vitamin Bay
Planet Global Ltd
New Derwent House
69-73 Theobalds Road
London WC1X 8TA