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Home / Money Back Guarantee
Home > Policies > Money Back Guarantee

Money Back Guarantee

Money Back Guarantee

At Vitamin Bay we think that you should be 100% satisfied with your purchase so we offer a 15 days no quibble money back guarantee policy on all our products. There are no special catches or exceptions.

We will not refund your charges for returning goods to us. We also require you to send your returning goods in their original packaging.

The money back guarantee applies to products purchased on, by mail order or through our Customer Service department.

If you take advantage of any offers on the same product, all tubs/bottles (including empty containers) will need to be returned for a refund to be made.

  • Refunds and exchanges can only be given for products received by us within 15 days from receipt of order.
  • We cannot be held responsible for lost returns, caused by your choice of carrier. We therefore recommend you send your goods back via a recorded, special or proof of delivery service.

Vitamin Bay money back guarantee does not affect and is in addition to your statutory rights and is subject to standard terms and conditions.